Privacy

We are committed to safeguarding the privacy of our website visitors and shoppers; this policy sets out how we will treat your personal information.

The company requires that consumers supply certain personal information, including names, addresses, telephone numbers and credit card details, during the purchase process. This is standard procedure whether a booking is made on-line or via telephone. Kent Wool Growers can also collect additional personal information from subscribers in an optional e-mail subscription form.

The company employs session cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. Information collected may include your IP address, geographical location, browser type, referral source, length of visit and number of page views We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is  helps guide us on improvements to be made to the user experience of our website.

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. Such uses include: to help administer the website, to improve your browsing experience of the website, to enable your use of the services available on the website, to send to you goods purchased via the website, to collect payments from you; to send you non-marketing communications, to send you email notifications which you have specifically requested; to send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email, and  to deal with enquiries and complaints made by or about you relating to the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Sage Pay.  You should only provide your personal information to Sage Pay after reviewing the Sage Pay privacy policy (available at www.sagepay.com).  We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you to the extent that we are required to do so by law or in connection with any legal proceedings or prospective legal proceedings.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].

You may instruct us to provide you with any personal information we hold about you.  Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).You may instruct us not to process your personal data for marketing purposes by email  at any time.  If you no longer not wish to receive newsletters by email, please email us at customerservices@kentwoolgrowers.co.uk

Please let us know if the personal information which we hold about you needs to be corrected or updated. Email us at customerservices@kentwoolgrowers.co.uk

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to customerservices@kentwoolgrowers.co.uk or by post to Customer Services, Kent Wool Growers, Brundrett House, Tannery Lane, Ashford, Kent TN23 1PN.

The data controller responsible for our website is Kent Wool Growers Ltd.
Our data protection registration number is Z5666938.